Privacy Policy
Effective
This website is owned and operated by Md. Sakil Mahmud. This policy was published by Md. Sakil Mahmud on .
This policy explains what information Lynn Water Damage Pros ("we", "us") collects when you visit this website or call the phone number shown on it, how that information is used, and the choices you have. This website does not have contact forms and does not ask you to create an account.
Information we collect
When you call us
Calls to the number on this website are handled through a third-party call-tracking and call-routing service. When you call, the following may be collected:
- Your phone number (caller ID), and the date, time and length of the call
- The general location associated with your phone number
- Which page or advertisement led to the call
- A recording of the call, where recording is enabled. Calls may be recorded for quality, training and dispute resolution. If you do not want to be recorded, tell the person who answers, or do not continue the call.
- Anything you choose to tell us during the call, such as your name, address and details about the water damage
When you visit this website
- Analytics. We may use Google Analytics to understand how visitors use the site, for example which pages are viewed and whether a phone number is tapped. Google Analytics uses cookies and collects information such as your device, browser, approximate location and pages visited. See how Google uses information from sites that use its services.
- Hosting logs. This site is hosted on Cloudflare, which processes technical information such as your IP address, browser type and the pages requested, to deliver the site and protect it from abuse.
- Embedded maps. Some pages show an embedded Google Map. When it loads, Google may receive your IP address and set cookies under its own privacy policy.
- Images. Some images on this site are loaded from Microsoft Bing's image servers. Loading them sends your IP address and browser information to Microsoft.
How we use information
- To answer your call and arrange water damage service
- To connect your call to a local restoration provider who can do the work (see our disclosure)
- To follow up about your request
- To review call quality and train staff
- To measure which pages and advertising are useful, and improve the website
- To prevent fraud and abuse, and to meet legal obligations
How information is shared
We do not sell your personal information. We share it only as follows:
- Service providers who run our phone system, call tracking, analytics and hosting, under their own privacy and security terms
- The restoration provider your call is connected to, so they can help you
- When required by law, or to protect the rights, property or safety of anyone
- In a business transfer, such as a change in who operates this website or the phone line
Cookies and your choices
You can block or delete cookies in your browser settings, and the site will still work. You can also opt out of Google Analytics with the Google Analytics opt-out browser add-on. Some browsers send a "Do Not Track" signal; there is no common standard for it, so this site does not respond to it.
How long we keep information
Call records and recordings are kept only as long as needed for the purposes above, typically no longer than two years, unless a longer period is required by law or to resolve a dispute. Analytics data is kept according to the retention settings of the analytics provider.
Security
We use reasonable measures to protect information, including encrypted connections (HTTPS) and access controls at our service providers. No method of transmission or storage is completely secure.
Children
This website is meant for adults arranging property services. We do not knowingly collect information from children under 13.
Your rights
You can ask us what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. Depending on where you live, you may have additional rights under state law. Contact us using the details below and we will respond within a reasonable time.
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed. Significant changes will be posted on this page.
Contact
Website owner: Md. Sakil Mahmud
Questions about this policy or your information: call (781) 555-0142, or email info@lynnwaterdamage.com.